Associate – Customer Support (International Voice Process) | Tech Mahindra, Pune |2025
Are you passionate about communication, solving problems, and helping international customers? Tech Mahindra, one of India’s leading IT and BPO service providers, is looking for ambitious and energetic professionals to join as Associate – Customer Support for our International Voice Process (Work From Office) based in Pune, Maharashtra.
If you have excellent verbal and written communication skills, a strong work ethic, and a desire to grow in the global customer service space, this opportunity is for you.
About Tech Mahindra
Tech Mahindra is part of the USD 6.7 billion Mahindra Group — a global leader in digital transformation, BPO services, and innovative technology solutions. With operations in over 90 countries, Tech Mahindra empowers enterprises and individuals to rise to new possibilities by leveraging next-gen technologies, automation, and world-class customer care expertise.
Our BPO division sets industry standards in customer experience (CX) delivery, handling millions of customer interactions daily across voice, chat, email, and social media channels. As part of our Pune-based international customer support team, you’ll help customers around the world by delivering world-class service in English while working in a dynamic and collaborative environment.
Job Title: Associate – Customer Support
Job Reference Number: 82273
Domain: BPO (Business Process Outsourcing)
Location: Pune, Maharashtra, India
Job Type: Full-Time (Work From Office)
Experience Level: 0 – 1 Year
Number of Openings: 14
Application Start Date: October 13, 2025
Application Last Date: November 13, 2025
Key Responsibilities
As an Associate – Customer Support, you will play a key role in ensuring that every customer receives the best possible assistance and service experience.
- Manage inbound international customer calls in English and resolve queries effectively.
- Handle customer problems, inquiries, and complaints promptly and professionally.
- Ensure timely resolution of customer issues while maintaining high satisfaction levels.
- Document every interaction accurately in the customer relationship management (CRM) system.
- Coordinate with internal teams to resolve complex issues when necessary.
- Recognize and flag concerns that require escalation to supervisors or higher support tiers.
- Handle phone, email, and chat communication based on customer needs.
- Maintain service quality metrics, call handling standards, and service-level agreements (SLAs).
- Update customer records and ensure accurate reporting for audit and review.
- Work with your team and leadership to improve processes based on customer feedback.
- Demonstrate empathy, patience, and professionalism in every interaction.
This is a voice-based international customer support role involving outbound and inbound calls for global clients.
Job Brief
This position is designed for individuals who thrive in a fast-paced BPO environment and want to build a long-term career in international customer support. You will be the voice of Tech Mahindra for customers across international markets, ensuring high-quality service delivery in a 24/7 rotational setting.
You’ll interact directly with customers, resolve their concerns, and document each interaction using company systems. Communication excellence, problem-solving ability, and a positive attitude are essential traits for this role.
Required Skills and Competencies
To succeed in this role, you should demonstrate:
- Excellent verbal and written communication skills in English.
- Ability to handle customer conversations confidently and politely.
- Problem-solving and analytical thinking skills.
- Basic computer knowledge and ability to use CRM tools effectively.
- High attention to detail and data accuracy.
- Ability to remain calm and professional under pressure.
- Willingness to work in night (US) shifts and rotational schedules.
- A customer-first mindset with a focus on service excellence.
Educational Qualification
- Any graduate (Freshers eligible).
- 12th pass candidates must have a minimum of 6 months of BPO/customer service experience.
Experience Requirements
- Fresher to 1 year of experience in international or domestic BPO.
- Previous experience in voice-based customer support will be an advantage but not mandatory.
Work Schedule and Shift Details
- 5 days working, 2 days rotational week off.
- US rotational graveyard shifts (Night shift).
- 9.5-hour shift including a 1-hour break.
- Shift timing: Rotational based on process requirement.
Both-side cab facilities are provided if your location falls within the company’s transport boundary.
Age Limit
- Candidates must be up to 40 years old maximum to be eligible for this role.
Location and Work Model
- Work Location: Tech Mahindra, Pune, Maharashtra.
- Work Mode: Work From Office (WFO).
This position requires you to operate from the Pune office location. Candidates must be willing to relocate or commute to the Tech Mahindra facility.
Perks and Benefits
- Competitive salary and shift allowances for night operations.
- Paid training and process familiarization.
- Cab facility (both sides) for eligible routes.
- Opportunities for internal growth, upskilling, and promotions.
- Healthcare and life insurance benefits as per company policy.
- Employee engagement programs, rewards, and recognition initiatives.
- Exposure to international clients and global work culture.
- Supportive environment for learning soft skills, communication, and career progression.
Why Work with Tech Mahindra?
At Tech Mahindra, we believe in empowering our associates through continuous learning and a supportive culture. As a BPO professional, you’ll get:
- Real exposure to dealing with international customers from day one.
- Hands-on training with modern call handling software and customer management tools.
- A culture built on respect, collaboration, and mutual growth.
- Career opportunity to transition into team lead or quality analyst roles as you gain experience.
- A reputable name in the global IT and BPO space to strengthen your professional profile.
Working in Tech Mahindra’s Pune office also means being part of one of India’s top technology hubs — a city known for its vibrant work culture, opportunities, and lifestyle.
Ideal Candidate Profile
We are looking for energetic individuals who:
- Enjoy interacting with people and resolving issues with empathy.
- Possess excellent spoken English and can handle foreign accents comfortably.
- Are punctual, disciplined, and willing to work in a structured environment.
- Have a desire to learn, adapt, and grow in the international BPO industry.
- Value teamwork and accountability.
This role is ideal for recent graduates looking to start their careers in customer service, or for professionals with up to one year of BPO experience seeking a stable and growth-oriented job in Pune.
Growth Opportunities
At Tech Mahindra, your growth doesn’t stop at being a Customer Support Associate. With consistent performance, you can move up the ladder as:
- Senior Customer Support Executive
- Process Trainer
- Quality Analyst
- Team Leader
- Operations Supervisor
We invest in your professional development through internal training programs, leadership workshops, and performance-based rewards.
How to Apply
Interested candidates can apply online through the official Tech Mahindra careers portal. Complete your application by filling out the form and uploading your resume.