Join as Associate Service Desk Representative – Start Your IT Career Today |2025
If you’re someone who thrives in a fast-paced technical environment, enjoys solving IT-related issues, and values being the first point of contact for customers facing technology challenges, then Diebold Nixdorf’s Associate Service Desk Representative role in Hyderabad could be the perfect fit for you. This position is open to fresh graduates and professionals with up to two years of experience who want to build a meaningful career in IT support and customer service within a global organization.
A well-known leader in technology and services, Diebold Nixdorf helps customers with their banking and shopping. The company is at the vanguard of advancing innovation in the financial services and digital transaction sectors, employing over 23,000 people in 130 countries. If you want to get started in the field of enterprise-level support systems and IT, this position is a wonderful place to start.
About Diebold Nixdorf
Diebold Nixdorf is more than just an IT firm; it is a reliable international technology partner that facilitates millions of customers’ everyday transactions. Diebold Nixdorf has had a significant global impact on the banking and retail sectors, from facilitating automated teller machines and self-checkout systems to assisting companies in putting safe software platforms in place.
Employees at Diebold Nixdorf are supported by continuous learning, a team-oriented atmosphere, and opportunities to contribute to major technical solutions that improve user experience and operational efficiency.
Role Overview: Associate Service Desk Representative
As an Associate Service Desk Representative based in Hyderabad, your primary responsibility will be to provide proactive helpdesk services to customers. This includes addressing inbound support requests, diagnosing and resolving software and hardware issues, performing remote troubleshooting, and ensuring high customer satisfaction through effective communication and support.
This client-facing role requires technical problem-solving abilities, empathy, and knowledge of ticketing and support technologies. You will be essential to ensuring that Diebold Nixdorf’s clients worldwide have smooth IT operations as the first point of contact for them.
| Job Role | Associate Service Desk-Representative |
| Company | Diebold Nixdorf |
| Location | Hyderabad |
| Job type | Full-Time |
| Experience | 0-2 years |
| Batches | 2020-2025 |
Essential Duties
This position’s duties include a mix of documentation, communication, and technical troubleshooting. You will be a member of the Global Service Desk team and:
- Manage incoming service calls and enter data into internal ticketing systems from every customer support channel, including chat, emails, and phone calls.
- Verify that incidents reported by users are covered under existing service contracts. If not, ensure that customer agreements regarding cost and service terms are documented accurately.
- Engage with users to gain a clear understanding of the reported problem. Based on internal solution protocols and the company’s knowledge base, you will guide customers through troubleshooting steps.
- When it is feasible, use remote access tools to carry out diagnostics and fix problems. Password resets, operating system problems, program installations, and configuration modifications are a few examples of these.
- Following the company’s escalation protocols, escalate unsolved concerns and update clients on the situation and next measures.
- Maintain thorough documentation of every service interaction and resolution to aid in the ongoing growth of the knowledge base.
- In every encounter, strive to provide exceptional customer service and keep satisfaction levels high.
In addition to freedom, this position necessitates the capacity for teamwork with supervisors and colleagues. To assure resolution, you’ll learn how to manage several requests, prioritize, and complete jobs.
Required Qualifications:
Candidates must fulfill the following requirements in order to apply for this position:
- a graduate degree or a comparable set of training and experience.
- 0–2 years of experience in a technical support position like to that of an IT service desk.
- Outstanding communication skills in both the client’s native language and English, including the ability to write and speak in a clear, professional manner.
- basic technical knowledge of hardware, software, and networking principles.
- It is also advantageous to be familiar with ticketing systems and remote diagnostic tools.
Diebold Nixdorf invites applicants who are willing to learn and new to the workforce, even though prior experience is valued. To guarantee that new team members are completely equipped to manage their tasks, the organization offers onboarding and practical training.
Why This Position Is a Fantastic Career Option
- Practical IT Knowledge:
For professionals entering the tech industry or recent graduates, this is an excellent chance. You’ll learn about customer service tactics, IT systems utilized by multinational corporations, and real-time problem-solving techniques. - Path for Growth:
A common stepping stone to more senior IT positions is the Associate Service Desk Representative position. Many experts eventually transition into roles such as IT Project Coordinator, System Administrator, or Technical Support Specialist. - Multinational Environment:
Diebold Nixdorf’s global presence means you’ll work with clients and colleagues from various countries and industries. This enhances your global communication skills and professional adaptability. - Strong Workplace Culture:
The company is known for promoting from within, recognizing performance, and investing in employee development. The Hyderabad office offers a supportive and inclusive culture that encourages innovation and teamwork. - Purpose-Driven Work:
Every task you complete contributes to keeping banking and retail systems operational for millions of users. Your work will have a visible and immediate impact.
About the Work Environment in Hyderabad
Diebold Nixdorf’s operations in India are centered at the Hyderabad site. The office has training facilities, collaborative spaces, and contemporary infrastructure. It creates a work atmosphere that values creativity and collaboration.
Hyderabad, a center for technology, provides first-rate public infrastructure, connection, and chances to network with experts in other fields. Living in this city offers a good standard of living in addition to professional exposure.
Diebold Nixdorf’s Commitment to Inclusion
Diebold Nixdorf is an equal opportunity employer. The organization values diversity and inclusion in the workplace. They are committed to hiring individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability, or age.
Hiring Process
- Resume Screening: Your application will go under process of evaluation for the role you are applying
- Assessment Test: After Evaluation you will be asked to complete assessment test
- Technical Interview: Technical interview will be taken based on the role
In conclusion
Becoming an Associate Service Desk Representative at Diebold Nixdorf is more than just accepting a position; it’s about becoming a part of a worldwide effort to change how consumers use and access retail and financial services. Every day, you will work with a knowledgeable team to solve practical technical problems as you develop, learn, and plan your future in the IT sector.
This position, which is offered by one of the most reputable brands in commerce technology, offers unparalleled chances for professional development, learning, and fulfillment, regardless of your level of experience. At Diebold Nixdorf, discover your potential and advance in a career that links people to technology and commerce to opportunity.
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