Customer Service Representative Concentrix| Noida 2025

Do you find fixing difficulties and assisting others enjoyable? Do you do well in a fast-paced, work-related setting where empathy, communication, and flexibility are essential? If so, Concentrix cordially encourages you to apply for our Noida office’s Customer Service Representative position. This full-time position serves as your entry point into one of the top customer engagement companies in the world, providing technology-driven solutions that boost client loyalty and happiness across a range of industries.

About Concentrix

Concentrix is a multinational supplier of technology and customer experience (CX) solutions. Our teams, which are present in more than 40 countries, strive to develop intelligent and smooth consumer experiences for some of the most reputable companies worldwide. Our goal is to become the world’s most diverse and talented provider of customer interaction services.

Concentrix is leading the charge to redefine how companies interact with their clientele by emphasizing innovation, diversity, and inclusion. Talent from recent graduates to seasoned pros abounds in our offices, all striving for the same objective: providing customer happiness at scale.

What You Will Do

For the client’s customers, you will represent the business as a customer service representative. Addressing questions, resolving problems, and giving customers information about products or services will be your responsibilities, whether you do this through inbound or outbound calls or online interactions.

You will have to communicate directly with clients as part of your daily responsibilities. Their demands will be met, inquiries will be addressed, grievances will be settled, and when necessary, you will provide extra services or solutions. Along with problem-solving, you should also be able to identify the customer’s underlying issues and make sure that every interaction is positive.

Role Overview:

Role	Customer Service Representative
Company	Concentrix
Location	Noida
Experience	0-3 years
job type	Full-Time
Skills	Communication skills (verbal & written), empathy, problem-solving, multitasking, computer navigation skills

Your Principal Duties

• Use email, chat, or phone channels to interact with clients in a professional and kind way, taking into account their needs.
• Pay attention to what customers have to say, show that you understand them, and figure out what’s causing their problems.
• Use the resources and decision-support technologies at your disposal to deliver precise and prompt solutions.
• To offer knowledgeable assistance, keep up-to-date on the client’s goods and services.
• Clearly and accurately record every customer encounter in the internal systems.
• Manage a lot of repetitious work while keeping quality and attention to detail.
• As required by the client’s program, provide clients with pertinent goods or services.
• Observe all client and business policies, procedures, and processes.
• Participate in quality improvement and performance enhancement programs organized internally.

Who Should Apply

Undergraduates and graduates in any field are eligible for this position. You are invited to apply regardless of your level of experience, whether you have three years or less in contact center, BPO, or customer service work.

Candidates that are naturally inclined to communicate, have good multitasking skills, and are patient and solution-focused in difficult client circumstances are ideal. You’ll succeed in this position if you’re trustworthy, flexible with your schedule, and willing to pick things up fast.

What You’ll Require to Be Successful

• A high standard of professionalism in conversation and writing.
• The capacity to listen intently and react empathetically.
• The capacity to understand client demands and modify responses appropriately.
• Strong computer abilities, including database and system navigation.
• A cheerful disposition, especially when dealing with tedious duties or challenging discussions.
• The capacity to perform effectively under duress in a high-volume call setting.
• Dedication to teamwork, responsibility, and timeliness.

Experience and Skills We Value

• Although not required, prior experience in a call center or customer service setting is beneficial.
• An extra benefit is having experience with CRM or call tracking software.
• the ability to perform rotating shifts in accordance with corporate requirements.
• readiness to deal with a range of client types and problem levels.
• the capacity to independently answer questions and ask for help when needed.

A Note for Content Moderator Applicants

Content moderation duties may be necessary for certain Customer Service Representative positions. Please consider the following factors if you are chosen for a content moderation position:

• The position may entail going over or evaluating sensitive or explicit text, video, or image content from a variety of platforms.
• You may be requested to assess content for potential abuse, such as violent, extremist, or pornographic content, in compliance with the client’s standards and guidelines.
• The role requires intense concentration, emotional resilience, and a deep understanding of community standards and content moderation frameworks.

Opportunities for Learning and Career Advancement

At Concentrix, we support internal talent advancement. A large number of our leaders started out as advisors or customer service representatives. We give you a clear path to advancement within the company through frequent performance reviews, mentorship programs, and ongoing training opportunities.

You’ll be supported with learning resources that go beyond the job role—helping you build skills in communication, leadership, time management, and critical thinking. Whether you aspire to become a team leader, quality analyst, or manager in the future, Concentrix helps make that progression achievable.

Our Work Environment

Our Noida office at Logix Cyber Park, a contemporary workspace with all the amenities required for a flawless customer service experience, is the location of this position. We provide a vibrant, multicultural workplace where respect and cooperation are valued.

Working with driven people who are committed to providing excellent customer service and who encourage one another to achieve group objectives will be your experience. An inclusive and dynamic work atmosphere is created through regular team meetings, feedback sessions, and employee engagement initiatives.

Dedication to Ethical Hiring and Diversity

We at Concentrix take inclusion and diversity very seriously. Regardless of ethnicity, gender, age, religion, disability, or background, we offer equitable job opportunities to candidates from all walks of life. Your talent, your openness to learning, and your desire to make a meaningful contribution to our organization are what really count.

Additionally, we keep a close eye out for dishonest hiring practices. During the employment process, if someone contacts you asking for your banking information or payment details, know that this is not an official message from Concentrix. We don’t charge applicants any fees or take deposits at any point.

Ready to Apply?

If you’re looking to start or grow your career in customer service and want to work with a globally recognized organization, this is your chance. Apply now and be part of a team that values integrity, growth, and customer satisfaction. Join Concentrix in delivering world-class support, one customer at a time.

How To Apply

Click on the below Application Link