Customer Support Specialist at Wise | Hyderabad 2025
Are you enthusiastic about providing outstanding customer service? Are you interested in working for a firm that is revolutionizing international payments and money transfers? The Hyderabad branch of Wise, a leading global technology company, is seeking committed and motivated people to join its team as Customer Support Specialists. With a competitive annual salary of INR 5.2 lakhs + RSUs (Restricted Stock Units), this is your opportunity to work for one of the world’s fastest-growing fintech organizations.
The goal at Wise is very clear: create the greatest method for managing and transferring money internationally. Millions of consumers, both individuals and businesses, use Wise every day to send, spend, and receive money globally with reduced costs and more convenience. Joining Wise entails joining a business dedicated to innovation, justice, and openness.
Why Choose Wise?
Wise isn’t just another tech company. The company was founded with the goal of making money without boundaries. This entails developing smooth, affordable, and open financial solutions that support the worldwide success of individuals and companies. Wise is making foreign finance easier for everyone, whether it’s through sending money overseas, using a Wise debit card overseas, or receiving payments from overseas with ease.
Being employed at Wise entails joining a mission-driven company where your input is valued. As a Customer Support Specialist, you will have a direct influence on the customer experience, assisting individuals all around the world in achieving convenience and financial independence.
What a Customer Support Specialist Will Do
You will be in the frontline of client interactions at Wise as a client Support Specialist. As the initial point of contact, you will offer assistance by phone, chat, and email. Beyond simply responding to inquiries, you will also handle complicated problems, sympathize with client worries, and act as a reliable spokesperson for Wise users. In every encounter, you will uphold Wise’s core values while assisting clients with a variety of financial procedures.
The following will be your primary responsibilities:
- providing top-notch phone, email, and live chat service.
- use good judgment and empathy to effectively and efficiently respond to consumer inquiries.
- ensuring that problems are resolved completely and that there is little need for escalation.
- Reaching or surpassing key performance metrics (KPIs), including handling times, quality ratings, and resolution rates.
- Clearly communicating while modifying your tone and delivery to fit the demands and circumstances of various clients.
- observing data privacy and security guidelines through all modes of contact.
- Accurately maintaining case records using standardized procedures.
- distributing information and insights to the larger group in order to promote ongoing development.
- Taking responsibility for your education and professional growth by making use of Wise’s structured career progression materials, mentoring, and feedback.
- Respecting Wise’s principles of openness, client empowerment, and teamwork in all that we do.
As a Customer Support Specialist at Wise, your job is more than just responding to inquiries; it’s about actually improving the lives of clients dealing with financial difficulties all across the world.
| Role | Customer Support Specialist |
| Company | Wise |
| Location | Hyderabad |
| Salary | 5.2 LPA |
| Skills | Problem-solving, customer service, clear communication, adaptability, empathy, ownership |
| Responsibilities | Customer support via phone, chat, and email; resolving queries; end-to-end case handling; meeting KPIs; contributing to process improvement |
Why Are You Such a Good Fit for Wise?
You will need more than simply prior customer service expertise to be successful in this position. Wise people are adaptable, focused on finding solutions, and compassionate. You must be able to handle uncertainty, embrace change, and deliver consistently excellent customer service if you want to work in a fast-paced, technologically advanced environment.
Important qualities that Wise seeks in its Customer Support Specialists include the following:
- Outstanding problem-solving skills and a customer-focused mindset.
- the ability to communicate professionally and clearly while modifying your tone to suit the needs of the client.
- responsibility and ownership in responding to customer questions from beginning to end.
- the capacity to operate successfully in a team while being self-motivated to accomplish personal goals.
- An open attitude towards feedback and continuous learning.
Whether you have prior experience in customer support or are just starting your career, Wise values your potential and commitment to creating positive customer experiences.
Wise: A Genuinely International and Inclusive Workplace
Being an institution that promotes diversity and inclusivity is something that Wise is proud of. Joining the Wise team will allow you to work with colleagues from around the globe who represent a variety of cultures, backgrounds, and perspectives. Because of this diversity, the company’s culture is improved, creativity is fostered, and every team member is valued and treated with respect.
In addition to its regulations, Wise’s dedication to fairness and inclusiveness permeates all aspect of the business’s daily operations. We encourage everyone, anywhere, to voice their opinions, challenge the status quo, and help develop solutions that will streamline and enhance the equity of global money transfers.
What Wise Offers You:
- a competitive annual income of INR 5.2 lakhs, as well as restricted stock units (RSUs) that allow you to participate in the company’s success.
- the chance to work with a multinational technology business that is revolutionizing the fintech sector.
- practical instruction and assistance to help you advance professionally and thrive in your position.
- Wise’s profession Map, performance coaching, and frequent feedback are all available to help you progress in your profession
- a creative, inclusive, cooperative workplace that respects your opinions and efforts.
Wise is not just about work; it’s about creating a place where people feel inspired and empowered to do their best work while maintaining work-life balance and professional growth.
Important Application Information
To apply for the Customer Support Specialist role at Wise, candidates are required to complete an online assessment immediately upon applying. This assessment, which takes approximately 30 minutes, must be completed on a laptop with a stable internet connection and in a quiet environment. It’s important to note that applications without a completed assessment will not be considered. Wise values this process to ensure every applicant has an equal and fair opportunity.
Begin Your Career Journey with Wise
This is the ideal position for you if you have a strong desire to help people, are thrilled about working in a global fintech setting, and are prepared to support Wise’s goal of money without borders.
Your job as a Customer Support Specialist at Wise will involve more than just answering questions; it will involve changing how people view global finance. Millions of consumers will benefit from your assistance in improving their financial management, saving money, and minimizing hassle.
This is your chance to work for a company that is transforming international money transfers. Apply now and complete the assessment to start down the path to a rewarding career with Wise.
How To Apply?
Click on the Application Link provided below