Shape Your Future as a Customer Support Specialist today 2025

Do you feel compelled to help others? Do you possess the ability to articulate solutions to technical issues in an effective manner? This opportunity can be the next great thing in your career if you do well in a fast-paced, team-oriented environment. Fortive is looking for driven and dedicated individuals to work as Customer Support Specialists for our software solutions, Fluke Connect and eMaint. Fortive is a global leader in industrial technology and innovation.

Why Choose Fortive?

At Fortive, we provide long-term professional growth and development in addition to jobs. As a member of our customer service team, you will be instrumental in assisting clients worldwide with the use of software that drives vital industries. This job is your first opportunity to work for an organization that promotes creativity, diversity, and lifelong learning.

Joining the global team of 17,000 professionals committed to advancing global intelligence, security, and strength is what it means to be hired at Fortive. We concentrate on using software, disruptive technologies, AI-powered workflow solutions, and data-driven insight to address real-world problems. Every employee is inspired to solve problems, share ideas, and advance their careers because of our inclusive culture, which promotes teamwork.
At Fortive, we believe in you. We believe in your potential to grow, innovate, and make a difference.

The Position: Customer Service Specialist

You will become familiar with the nuances of eMaint and Fluke Connect, two of the top software programs made to streamline industrial processes and maintenance management, as a Customer Support Specialist. Supporting our clients, partners, and internal teams by offering prompt and efficient technical support via a variety of channels, such as web chat, email, and phone, will be your responsibility.

This is the start of a long-term career, not merely a support position. Many of our support staff have progressed into technical support, sales, professional services, and account management.

Role	Customer Service Specialist
Company	Fortive Corporation
Location	Not Specified
Skills Required	Problem-solving skills, Mechanical aptitude Clear written & verbal communication ,Ability to work independently, Fast-paced ,multitasking and Team collaboration skills
Responsibilities	Support eMaint & Fluke Connect software users, Handle support via phone, email, chat, Troubleshoot and resolve technical issues, Document issues and solutions, Contribute to knowledge base documentation Participate in software testing
Software Products	eMaint, Fluke Connect

Your Key Responsibilities:

Deliver Exceptional Customer Support: Provide expert assistance to end users of eMaint and Fluke Connect software products. You’ll handle incoming support queries through phone calls, web meetings, emails, and chat platforms.

• Effectively Address Issues: Apply your critical thinking and troubleshooting abilities to find and convey precise fixes for problems that clients have brought to your attention.
• Effectively Document and Communicate: During support conversations, multitask effectively by looking for solutions and clearly recording technical difficulties in our internal systems.
• Work as a Team: To provide unmatched customer service, team up with other experienced professionals. Cooperation and information exchange are critical to our success.
• Create Knowledge Base Resources: By developing guidelines and addenda based on your customer experiences, you may help us gradually improve our product documentation.
• Support product Testing: Assist in testing new iterations of our product to make sure they are reliable and prepared for distribution.

Put the needs of your customers first: Recognize and understand the challenges that consumers encounter, making an effort to understand problems from their perspective at all times.

What We’re Looking For:

• Although not required, a bachelor’s degree (B.A. or B.S.) is encouraged.
• Excellent mechanical ability and strong problem-solving abilities.
• Excellent verbal and writing communication abilities.
• a proactive work ethic and the ability to work independently with minimal supervision.
• Flexibility and efficiency in a hectic environment.
• Customer service experience is beneficial.
• Basic understanding of databases is advantageous.

At Fortive, we’re not just hiring based on technical skills alone. We value a passion for helping others, a desire to learn, and the willingness to grow professionally.

Why This Role Matters

Every call you take and every issue you resolve directly helps our clients succeed. Our software solutions are used in many industries, such as manufacturing, energy, and transportation. Our clients are able to focus on what they do best—advancing their industries—by keeping these systems operating.

As the front-line specialist, you will help clients overcome obstacles, streamline their business processes, and guarantee their ongoing happiness with Fortive’s offerings.

This is your chance to work with a global leader in industrial technology, where you can advance your career and make your opinions known.

Career Growth: Build Your Future with Fortive

Joining Fortive as a Customer Support Specialist means more than just mastering the role at hand. We believe in nurturing talent and promoting from within. Many of our support team members have grown into roles in:

• Account Management
• Professional Services
• Technical Sales
• Advanced Technical Support
• Leadership and Training Roles

At Fortive, we invest in your success from day one. With ongoing training, mentorship, and access to resources, you’ll have every opportunity to shape your career trajectory based on your skills and aspirations.

About Fortive Corporation

Fortive is a global leader in essential technology that empowers industries to tackle the world’s toughest challenges. From environmental and health safety compliance to advanced industrial condition monitoring, our technologies create solutions that improve safety, quality, and productivity.

With the resources and reach of a Fortune 500 corporation, we function like a startup. Our strategy enables quick invention and ongoing development by combining proven tools like the Fortive Business System (FBS) with entrepreneurial spirit. This special combination enables us to provide consumers throughout the world with exceptional value while cultivating an environment that encourages staff development and cooperation.

About Fluke

Fluke Corporation, a completely owned subsidiary of Fortive, is a world leader in software solutions and test tools designed to meet current and future needs. Fluke is well known for its innovation and reliability, and its products support professionals across a range of sectors while ensuring quality, safety, and operational excellence.

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Join Us Today

If you’re ready to start a rewarding career with a company that values innovation, collaboration, and professional growth, you belong with Fortive and Fluke. This Customer Support Specialist role offers you the chance to solve important issues, truly impact others, and develop your skills in a progressive and supportive environment.

Proceed to the next phase of your professional development. Join Fluke and Fortive, where limitless opportunity meets your potential.

Join a team that is revolutionizing industries and influencing the direction of technology by applying today.

How To Apply

Click on the Application Link provided Below