Start your career as Technical Support Associate Today | Hacker Earth 2025
If you like working with technology, solving problems, and assisting others, this is a great way to start your career. We are looking to add a highly driven and customer-focused Technical Support Associate to our expanding support staff. This full-time, remote contract job gives you the opportunity to obtain practical customer service experience in the tech sector.
In today’s digital-first environment, providing fast and efficient technical support is critical. As a Technical Support Associate, you will be responsible for ensuring our users receive prompt and effective assistance for any issues they encounter on our platform. You will act as the frontline for support, working across various channels including email, chat, and our internal ticketing system.
For new graduates or professionals in their early careers who wish to pursue a career in technical assistance, customer success, or even product operations, this position is ideal. It gives you the chance to collaborate across functional boundaries with engineering, quality assurance, product, and content teams while enhancing your knowledge of software platforms, troubleshooting techniques, and customer service.
About HackerEarth:
Through online hackathons, real-world programming challenges, and advanced coding tests, HackerEarth is a top global platform that assists companies in hiring top technical talent and regularly evaluates developer skills. With over 1,000 businesses and over 7 million developers using its developer evaluation tool since its founding in 2012, HackerEarth has become one of the most reputable brands in the industry.
Fundamentally, HackerEarth’s goal is to make the process of finding, interacting with, and hiring exceptional coders more intelligent, data-driven, and inclusive. The platform provides a wide range of tools that let businesses minimize hiring prejudice, screen engineers impartially, and cut down on the time and expense of tech recruitment.
Role Overview:
| Role | Technical Support Associate |
| Company | Hacker Earth |
| Location | Bengaluru |
| Work Mode | Remote |
| Job Type | Contractual (1 Year) |
| Skills | Basic knowledge on web applications, SaaS platforms, and assessment tools Familiarity with CRMs/ticketing systems |
Responsibilities
- Quickly reply to consumer questions via email, chat, or other approved channels.
- Examine technical problems that users have reported and provide suitable solutions or troubleshooting techniques.
- Use the internal ticketing system of the business to thoroughly record issues and monitor them until they are fixed.
- Inform the appropriate internal teams (such engineering or quality assurance) about any unsolved issues in full.
- Create and update the internal knowledge base by recording typical problems and fixes to reduce recurring inquiries.
- Assist the team in analyzing user inquiries and exchanging ideas to enhance platform performance and stability.
- Work together with multiple departments to help promptly and effectively resolve important user issues.
- Be accessible for rotating shifts as needed per the schedule, including on weekends and public holidays.
Required Qualifications:
- any graduate degree, but ideally in engineering, computer science, or information technology.
- Excellent verbal and writing communication abilities, including the capacity to explain complex concepts to non-technical consumers.
- basic familiarity with SaaS systems, digital assessment tools, and web apps.
- knowledge of troubleshooting techniques and an organized procedure for resolving issues.
Desirable Skills:
- It is advantageous to have experience with CRM or ticketing systems like Jira, Freshdesk, or Zendesk.
- the capacity to manage several support requests in a hectic setting.
- Ability to pick things up quickly and pay close attention to details.
- a customer-first strategy that always strives for a polite and quick resolution of problems.
- capable of handling time well while working on several projects and working under pressure.
Soft Skills:
- outstanding interpersonal and teamwork abilities.
- flexibility in the face of changing priorities and changing surroundings.
- the ability to work various shifts as part of a worldwide support operation.
Why This Position Is Critical Support teams are the foundation of any business that prioritizes its customers. In order to guarantee that our users enjoy a flawless platform experience, this function is essential. You can assist consumers and support the ongoing development of our goods and services by addressing problems and gathering user input.
What You Stand to Gain:
- first-hand knowledge of working in the tech sector as a customer support representative.
- the capacity to resolve technical problems in the actual world.
- insights on user experience design, support operations, and SaaS systems.
- the fulfillment that comes from knowing that your efforts have a direct impact on user retention and pleasure.
- a starting point for advancement into positions like product analyst, technical support engineer, or customer success manager.
Working Conditions:
- Fully remote work mode allowing flexibility and comfort.
- Rotational shifts including weekends and public holidays.
- One weekly off on a rotational basis.
- Six working days a week with defined working hours.
Culture and Expectations at Work
The work culture places a strong emphasis on accountability, responsiveness, and teamwork despite the remote nature of the employment. You will be a member of a focused, amiable support staff that encourages learning and development. Structured feedback, weekly syncs, and peer learning sessions are all essential components of the work.
Maintaining a high degree of professionalism even in difficult client contacts, communicating availability in advance, and sticking to timetables are all expected.
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